Frequently Asked Questions
Welcome to our wholesale FAQ page. Below are answers to common questions about ordering, account access, shipping, and support. If you need additional help, please contact our team.
Account & Access
Do I need an account to shop on your website?
Yes. Our website is designed for wholesale customers, so you must request access and be approved before you can view pricing and place orders.
How do I request a wholesale account?
Click the Request Access button and complete the registration form. Once your information is reviewed, our team will notify you when your account has been approved.
Who can open a wholesale account?
We work with qualified retailers, resellers, and approved business customers. We may request resale or business information during the approval process.
Orders
Is there a minimum order?
Many of our items are sold by case pack, tray, or display quantity. Minimums may vary by product. Please refer to the product page or contact us if you need help with order requirements.
Are your products sold individually or in case packs?
Our wholesale website is set up for case pack ordering. Product listings will indicate the applicable pack size, tray quantity, or display quantity.
Can I mix items within a case pack?
In most cases, products are sold in the listed pack configuration. If you need help with assortment options or display programs, please contact us.
Can I place an order without paying online?
Yes. Approved customers may have payment options available at checkout depending on their account status and terms.
Can I submit a purchase order?
Yes. If your account is approved for purchase orders or terms, you may submit orders using the payment method available at checkout or by contacting our team directly.
Pricing & Payment
Why can't I see pricing?
Pricing is only visible to approved wholesale customers who are logged into their account.
Do you offer volume discounts or promotions?
We may offer seasonal promotions, display deals, or quantity-based discounts throughout the year. Please contact us or watch for promotional updates.
What payment methods do you accept?
Accepted payment methods may include major credit cards and approved business payment options. Available methods will appear during checkout.
Do you offer payment terms?
Payment terms may be available for qualified customers upon approval.
Shipping
When will my order ship?
Shipping times depend on product availability and seasonality. In-stock orders typically ship as soon as possible, while seasonal or preorder items may have future ship dates.
Can items with different ship dates be split shipped?
Yes. If your order contains products with different availability dates, we can often split ship based on timing. Additional freight charges may apply depending on the order.
Do you offer free shipping?
Yes. Free shipping on orders $250+!
Do you ship nationwide?
We ship to customers throughout the United States. Please contact us regarding special shipping requests or large-volume orders.
Do you provide tracking information?
Yes. Tracking information is typically provided once your order has shipped.
Inventory & Product Information
Are all products shown online in stock?
Inventory can change throughout the season. Product availability shown online is subject to change.
What if an item is out of stock?
If an item is unavailable, our team may contact you with options such as substitutions, backorder timing, or revised ship dates.
Do batteries come included with your light-up products?
Many of our light-up products include batteries, but this varies by item. Please check the product details on each listing.
Can I get more information about product packaging or displays?
Yes. Many of our products are offered in display-ready packaging, trays, or merchandisers. Contact us if you need more details for a specific item.
Tax, Returns & Support
Do I need to submit a resale certificate?
Yes, if required for your account or shipping destination. Our team may request resale documentation before approving your account or processing orders.
What is your return policy?
Returns are subject to approval. Please inspect all shipments upon arrival and contact us promptly regarding any issues.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number, photos of the issue, and a description of the problem so we can assist.
How do I contact customer service?
You can reach our team through the contact information provided on our website. We are happy to help with product questions, ordering, and account support.
Still Need Help?
If you do not see your question here, please contact us and our team will be glad to assist.